Terms & Conditions and Legal Disclaimer

These Terms govern your use of willsdatabase.com, app.willsdatabase.com and related services provided by Wills Database International (Pty) Ltd (Registration Number 2001/014101/07), trading as WillsDatabase or WDI ("we", "us"). By creating an account, registering a Will or using the platform you accept these Terms and our Privacy Notice & POPIA Section 72 policy.

• Free Will & Will Registry: Will generation, Living Will assembly and Registry listing are free for life. The Registry stores custody metadata (such as where your signed original is kept), not proof of valid execution.
• Physical Will custody: WDI can keep your original signed Will in physical safe custody at 908 Alverstoke Avenue, Strubensvalley, Roodepoort, Gauteng, 1735. You are responsible for arranging, insuring and paying for courier delivery; WDI's custody starts only once staff receive and check in the envelope.
• Encrypted Vault: an optional paid subscription. Documents are encrypted in your browser (AES-256-GCM) before upload.
• Estate Profile & Estate Calculator: planning tools based on current SARS rates, provided for illustration.

You confirm that the information you supply is complete and truthful, that you are at least 16 years old, and that you act freely. You are solely responsible for printing and correctly signing your Will before two competent witnesses present at the same time, for keeping the signed original safe, and for recording its location in the Registry. Printing a new Will does not revoke a previously signed Will until the new one is properly signed.

Advisers act under their own professional mandate and licence; we are not a party to your engagement with them. Linking to an adviser lets them view your estate information and help draft documents in line with your POPIA consent. You may revoke or transfer adviser access at any time. Executor and trustee firms receive no information about you during your lifetime and pay no referral fees.

Custody details and the Executor Handover Pack stay locked during your lifetime. Handover is activated only on verified proof of death — a death certificate checked by WDI administration, or confirmation by two independent trusted contacts added at least 30 days earlier. Records are then sealed with a SHA-256 hash and made read-only.

The Vault subscription is billed monthly in advance at the price shown at sign-up. You may cancel at any time without penalty. On cancellation your account returns to the free tier: your Will and Living Will records remain registered, while paid Vault categories and the Estate Calculator become unavailable. Will custody records are restricted rather than destroyed (POPIA s14(6)).

How to cancel: cancel yourself under your account's subscription settings, or email billing@willsdatabase.com from your registered email address. Cancellation takes effect at the end of the current paid month; no further debit orders are made and no cancellation fee applies.

• Cooling-off period: you may cancel a new Vault subscription within 7 days of first payment and receive a full refund, as provided by section 44 of the Electronic Communications and Transactions Act 25 of 2002.
• Monthly renewals: after the cooling-off period, monthly fees paid in advance are not refunded for a month that has started, but your access continues until the end of that paid month.
• Billing errors: duplicate or incorrect charges are refunded in full to the original payment method through PayFast, normally within 5–10 business days of confirmation.
• How to request: email billing@willsdatabase.com with your name, registered email address, payment date and amount.

• Digital services: the Vault plan and all online features are delivered electronically. Access is activated automatically once PayFast confirms your payment. Nothing is shipped and no delivery fee applies.
• Physical Will safe custody: if you choose to lodge your signed original Will with WDI, you send it by courier at your own cost and risk to WDI Safe Custody, 908 Alverstoke Avenue, Strubensvalley, Roodepoort, Gauteng, 1735. Custody starts when WDI records receipt. Return or handover to a verified executor is arranged under WDI's verification procedures, with courier costs for the client's or estate's account.

The platform design, WDI crest, clause-assembly logic and software are our property. You receive a personal, non-exclusive, non-transferable licence to use and print documents for your own estate planning or, for registered advisers, for your bona fide clients.

To the extent permitted by the Consumer Protection Act 68 of 2008 and common law, we are not liable for indirect or consequential loss, lost bequests, Master's requisitions or tax liabilities arising from inaccurate information, incorrect execution or witnessing, delay, or loss of the physical Will. Our total liability for direct damages is limited to the fees you paid us in the 12 months before the claim. Nothing in these Terms limits rights you cannot waive under the Consumer Protection Act.

We may update these Terms and will notify you of material changes. Continued use after notice means you accept the updated Terms.

These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to the non-exclusive jurisdiction of the High Court of South Africa.

Contact: privacy@willsdatabase.com